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Separate Components of Managed IT Services

In the area of Managed IT services, there are three primary components that require some form of mandatory and ongoing monitoring and management. These three elements are your Infrastructure, your Platform, and your Software. Regardless of your industry, these basic building blocks are what form your IT system foundation and they are the starting point. They fall under the umbrellas of Managed IT Services.

Are There Additional Managed IT Services Components?

Yes, there are. As we continue, we branch out to observe the other elements of functions and features that seamlessly work hand-in-hand with your main components. These additional Managed IT service components are equally important.

Do note: All parts and elements require policies, processes, and procedures. Once instituted, mandatory and continuous enforcement, reporting, and updating are used to monitor, detect, quarantine, and manage your entire network.

As you review the short list of the additional units below, you may not be aware of or know of their existence. The reason for this is that these are the elements behind the scenes, which give you, your staff, and your clients a tremendous uninterrupted experience when using your IT system.

Bear in mind though, each item listed can and will affect your system either positively or negatively. The thing to always remember; continuous monitoring and management is the critical differentiator and what keeps your system healthy.

  • APIs
  • Applications
  • Business Processes
  • Communication
  • Content
  • Data Analysis
  • Data Processing
  • Data Storage
  • Data Virtualization
  • End-user Devices
  • Information Security
  • Internet of Things (IoT)
  • Knowledge Management
  • Media
  • Systems

Also, be aware that technology is always evolving with sweeping advances. What was new will eventually became commonplace. What was commonplace will become outdated. What becomes outdated and cannot make the transition will eventually become obsolete.

For example, Infrastructure, Platform, and Software are witnessing the transformation within themselves. From horizontal deployment to vertical—from infrastructure on a physical device to infrastructure in the cloud, all of these platforms are changing.

So, on the short list above, we could also add Infrastructure, but it would then be known as Infrastructure-As-A-Service (IaaS). The same “As-A-Service” would also apply to Platform (PaaS), and Software (SaaS).

The Three Primary Physical Components Defined

Infrastructure – In the fields of IT service management and IT management, each industry relies heavily on the IT infrastructure. The way an IT infrastructure (ITI) is defined comes down to the computer, network hardware, and facilities, all physical elements forming the ITI. This is a stripped down and basic description of an IT infrastructure.

Platform – A computing platform is an environment on which computer programs run, and in which a piece of software gets hosted. The platform might be an operating system or the hardware. Computing platforms have different abstraction levels with varying amounts of detail, including runtime libraries, an OS, or computer architecture.

Software – Computer software is, at its base level, a complex program of computer instructions that tell the computer how to work, process data or perform other tasks. That is opposite to physical hardware, which is the equipment itself. Computer software includes computer programs, libraries and related non-executable data, such as online documentation or digital media.

The Evolution of Each Component to the Cloud Now let’s look at how our three components have evolved and transitioned to the cloud. As a reference point, IaaS, PaaS, and SaaS have become the three main categories of cloud computing services that are also a component of Managed IT services.

Infrastructure as a Service (IaaS) – is a form of cloud computing. Over the internet, IaaS provides virtualized computing resources. IaaS is a Virtual Machine (VM) that does not need to access a network infrastructure on a physical computing device. Within the cloud operating system, there is room and support for large numbers of VM’s. That allows for adding or discontinuing services at any time.

Platform as a Service (PaaS) is a category of cloud computing services. PaaS provides a platform allowing users to develop, run, and manage applications. It eliminates the complexity of building and maintaining the infrastructure for the applications. PaaS gets delivered in three ways: 1) public cloud service 2) private service behind a firewall 3) software installed on public infrastructure as a service.

Software as a Service (SaaS) is a software licensing and delivery model. The software is centrally hosted, licensed, and offered on a monthly or annual basis. SaaS is the standard delivery model for most applications. The strategy of nearly all leading enterprise software companies was to incorporate SaaS. Primarily, business applications use this model.

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