Not Sure About The Latest Technology?We Can Help!
Ask a member of the NTConnections team any technology question you have
Fill out the form to the right.
You may want to save money and rely on hourly IT support – but is it really more cost-effective? Get the facts before you decide.
There’s no decision more crucial than who you’re going to work with to get the best computer services. No matter what industry you’re in, you rely on technology in some way to power your operations.
That’s why it’s essential that you find the right IT services company. The best technology support minimizes downtime, increases productivity, and ensures that you can always function at your absolute best.
Unfortunately, this is easier said than done. Finding the right computer services company means sifting through all the providers that currently offer it. To find the best option for you, you first need to know what to look for.
One of the key differentiators to consider when finding a potential IT support provider is whether they offer hourly support or a flat-rate monthly contract. The former often appears more cost-effective than the latter – depending on the month, you may only need a few hours of support, right?
As compelling as this line of thinking may be, it’s not really founded in reality. Just consider how monthly, managed services have grown in popularity over the past decade when compared to conventional hourly support.
Call it whatever you like, but hourly support is identical in all but name to “Break/Fix services”. This is the traditional style of outsourced IT services, which works by fixing your computers once they’re broken.
In a nutshell, when something goes wrong — data loss, hardware failure, virus, etc. — you then get in touch with your Break/Fix support provider, and have them fix it. The break-fix strategy no longer works for businesses today. If you still use this method of IT service, you risk downtime that can slow you down.
On the other hand, services arranged via a monthly contract are also known as “Managed Services”. This is the modern model for IT support, offering a range of vital solutions to your business all for one monthly rate. With fully managed support, you know that you are supported and protected 24/7.
From active monitoring and patch management to responsive on-site and Help Desk support services, fully managed support takes care of everything you need.
You know you’ve found the right IT services when you stop worrying about your technology altogether. It should work as easily as snapping your fingers; when you need it, it just works, with no delays or complications.
Like this article? Check out Is LinkedIn Feeling The Pressure From Competitors? How IT Issues Can Hinder Your Team’s Productivity or Tips to Keep IT Managers on Top of Their Work to learn more.