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Why It’s More Cost Effective For Businesses With 500 -1,000 Employees To Outsource Their IT Service (Questions/Answers)

As a busy professional in the DC Area, you probably don’t have the time to do the research that backs this fact. Or, you may already have an in-house IT department and you don’t want to take the time to find an outsourced company to replace them. But, by “kicking this can down the road” you could be wasting money that you should be using to grow your business.

How Can Outsourcing IT Service Save You Money?

We’ve done your homework for you. We’ll explain why it’s more cost effective for you to outsource your IT service and say goodbye to the expense of employing an IT staff.

No Expensive Equipment

Outsourcing makes financial sense. You won’t need to invest in the equipment or software necessary to do a job. Your IT contractor will provide their own tools or include the cost of procuring the equipment in their monthly fee – and the price will usually be less than what you could get on your own.

If you use solutions like Hardware-as-a-Service, there’s no requirement for upfront capital outlays. You can also designate hardware as an operating expense rather than a capital expense, saving you money on your taxes. Plus, you can control and predict your equipment costs.

Everything Is Included For An Affordable Monthly Fee

When you outsource your organization’s IT services you can control costs by paying a set fee. Most IT Service Providers offer Managed Services where you pay an affordable monthly fee for all of your services. This is easier to budget for because it’s predictable. No more IT surprises.

What Are Some Additional Benefits Of Using Managed IT Services From An Outsourced IT Provider?

  • Reduced hardware, software, service, and support costs.
  • Improved quality of service with less IT failures and increased productivity.
  • Ready access to the most current technology products and applications without you investing in expensive equipment and software licenses.
  • The ability to stick to your IT budget with no expensive surprises.
  • Prevention of IT problems that affect productivity with proactive monitoring of your network.
  • Service and support from specialists who are trained on the latest servers, software, and networking equipment.
  • A service level agreement with clearly defined goals and review periods so you can grade your IT company on its performance.
  • Mobile Device Monitoring solutions that keep your staff from leaving with your confidential digital information.
  • A Business Continuity Plan that ensures your data is always secure and accessible if you have to close your office.
  • Remote access for the support you need with 24/7 help-desk hours.
  • IT Vulnerability Assessments that help you comply with PCI-DSS and legal regulations.
  • Security for your IT infrastructure using offsite physically protected and redundant data centers.
  • Email hosting services that encrypt your emails and keep them safe both in storage and transit.
  • Secure Wi-Fi solutions to keep intruders off your network.
  • And many more.

24/7 365 Availability

It’s not reasonable to expect that an IT staff will be available 24/7/365. An outsourced team will. You’ll also have a helpdesk staffed by professionals who can address your staff’s questions or concerns quickly and efficiently.

Proactive Management

Outsourced providers not only visit you onsite as needed, but they also use Remote Monitoring & Management (RMM) that automatically and continually detects the performance of your technology and the security of your confidential digital information.

This occurs behind the scenes and won’t disrupt your operations. It detects and remediates issues before they result in lost data or downtime – in most instances before you or your staff even know there’s an issue brewing.

No Expensive Training

Training requirements never stop. If you employ an in-house team, you’ll have to always pay for their skills to be updated. Your outsourced IT company will pay for their techs to be trained.

Plus, when outsourcing you can take advantage of the service provider’s economies of scale, lower cost structures, and learned efficiencies and expertise.

No Expensive Benefits

When you employ an IT staff, you’ll need to pay for vacation, sick leave, workman’s compensation, unemployment insurance, Social Security contributions, healthcare and retirement benefits and more. When you outsource your IT service, you won’t have any of these expenses.

Flexibility & Help For Special Projects

Outsourcing provides you with a professional team for a specific period of time, and according to the size and longevity requirements of your project or operations.

You can use outsourced services on an as-needed basis. An IT company can quickly “jump in” to help on projects as needed. Outside tech support will be the best choice if you need an experienced team right away, or if you’ll need to change out techs with varying skills as a project evolves. And, with outsourced IT support, you won’t have to worry about finding the right techs for each stage of the project.

A virtual Chief Information Officer (vCIO) can help you set up a team of IT engineers, project managers, and IT testers to handle all technical aspects of the project. The benefit of using an outsourced approach for specific projects is that an IT company can bring in someone with a particular skill set to handle a particular task. Once that task is complete, you may not need those skills again. So it makes sense to outsource to a specialist for the duration of the task.

Expertise

Even large enterprises don’t always have the in-house IT support they need for hardware for and software projects. An outsourced IT team will have a wide range of knowledge about all aspects of technology service and support. They’ll know what products are available or coming down the road.

They can usually get you better pricing than you can find on your own. And, if you need software development specialists, you can use outsourced support for short or long-term projects.

An Outsourced IT Team:

  • Will have a broader range of experience and knowledge to resolve technology issues.
  • Knows which hardware and software solutions work best for other businesses like yours.
  • Has both generalists and tech specialists who can handle specific duties. A full-time employee typically has only a general set of IT skills.

Greater IT Security

Between vulnerability assessments, Remote Monitoring and Management, Defense-in-Depth security solutions with intrusion protection, managed firewalls, antivirus spam filtering, and automatic patches and upgrades your outsourced IT staff will verify that your data remains secure and that your customers’ confidential information is safeguarded.

Ensured Business Continuity

Your IT service provider will be responsible for verifying that backups are working, data is easily recoverable and always accessible, and ensure that you can continue working when catastrophic events occur due to weather or other issues.

They will be automatically alerted of unpredictable circumstances such as backup and hardware failures, database corruptions, software crashes, and virus and spyware intrusions, and will act quickly to prevent downtime. A limited number of IT employees may not be able to respond as quickly. This could lead to extended downtime and put your productivity at risk.

Strategic IT Advisor

With years of experience working with other clients like yours, an IT Service Company will have the expertise and knowledge to help you plan for the future. Technology is evolving rapidly, and they can develop a 3-to-5 year IT Roadmap to help your business grow.

They can also work with you to develop an IT plan if you decide to expand into new markets or add branch offices or facilities. The right IT company will have executive-level professionals like a CIO, CTO and COO who can help you with higher-level planning.

For more information, contact the Executive Team at NT Connections in Reston, Virginia. They can tell you how outsourcing your technology needs is more cost-effective than employing IT staff.