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Is your DC IT support guy falling behind when it comes to your technology? Maybe it’s time to upgrade your services.
If you’re a small or new business, it’s common to look for ways to keep costs to a minimum. Maybe it’s using personally owned and provided resources to avoid buying them new for the business; or maybe it’s having a friend handle a task here and there at a discounted rate, in exchange for contra or something similar.
One of the most common ways that new and small businesses limit expenses is with their IT support. When they’re just starting out, it can seem untenable to pay for fully managed IT support from a third party.
That’s why many instead opt for the “trunk jockey” – you know, an “IT guy” that keeps his spare parts and tools in the trunk of his car. This guy drives from client to client, putting band-aids on small IT emergencies and hoping they hold while he takes care of the dozen other businesses that need his help.
While this is undoubtedly cost-effective, it’s unlikely to deliver the quality of service and level of responsiveness that a growing business needs. It’s for these very reasons that NTConnections recently gained a new client – for too long they had put up with an unresponsive and ineffective trunk jockey.
Are you in the same position?
If anyone of these hints (or, likely, a few of them) hits close to home, then you know it’s time to leave the “schmuck in a truck” and find something better. But with so many DC IT services companies available for your business, where should you start?
Break/Fix service is the traditional style of outsourced IT services, which works by fixing your computers once they’re broken. In a nutshell, when something goes wrong — data loss, hardware failure, virus, etc. — you then get in touch with your Break/Fix support company and have them fix it. The break-fix strategy no longer works for businesses today.
Managed Services is the modern model for IT support, offering a range of vital solutions to your business all for one monthly rate. With fully managed support, you know that you are supported and protected 24/7. From active monitoring and patch management to responsive on-site and Help Desk support services, fully managed support takes care of everything you need.
Like this article? Check out Why Education Should Outsource IT Support, Girls in Tech: Girl Scouts of the USA Adds New Badges or Benefits of Moving Deltek ERP Solutions to the Cloud (Questions/Answers) to learn more.