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What Do We Need To Know About VoIP Business Phones?

VoIP works by transforming an analog audio signal into a digital one so it can be transmitted over the Internet. It uses the Internet to transmit business calls as opposed to the old circuit-switched mode used by traditional phone companies.

Business VoIP services are a more sophisticated, commercial version of consumer VoIP. Business VoIP provides PBX (private branch exchange) capabilities, conference calling, desk-to-desk calling, music-on-hold, and automated attendants. A business VoIP provider like NTConnections offers small-to-medium sized organizations like yours advanced features that would be too costly to purchase and maintain on your own.

What’s Good About Using VoIP Phones?

Using VoIP phones supports business continuity. When the power is out, and phone lines go down, you still need to make and receive business calls. With a hosted business VoIP system you can make and receive calls remotely via your smartphone app and still retrieve messages from auto-attendants that function via voicemail-to-email. This keeps you connected and up and running even if power and Internet access goes down in your building.

Now, you can maintain connectivity and uptime even when phone lines go down in a storm. You know that this happens in both the summer and winter months in the DC Metro area when fallen trees and limbs take down overhanging telephone and electric lines.

You can even tap into your VoIP system with your smartphone when you’re away from the office. Auto-attendants receive messages so you can quickly retrieve them and get back to those important clients. When other businesses are down from a storm, yours will stay up and running (even without Internet access and/or power).

VoIP service is scalable. You pay a fixed, monthly fee based on the number of users you have. And this can be adjusted when your workloads increase or decrease. If your business has peak needs or you’re slowing down, contact us and we’ll adapt your service according to your needs.

VoIP service is flexible. Your VoIP solution can grow as your business does without upfront investments. You won’t need to purchase additional equipment at any time. We just add users to your system and quickly expand the number of VoIP lines without any downtime to the system.

VoIP business phones are reliable and economical. They are hosted, monitored, and maintained around the clock. You can reduce your telecommunication costs, and the phones and system don’t require extra installation or maintenance fees. Plus, you can use the funds you usually spend on traditional phone bills for other aspects of your business.

Voice over Internet Protocol (VoIP) can increase your organization’s mobility. Your staff can make and receive calls from anywhere via the mobile app – and appear to be calling from the business number, not their personal number. You can also invest in wireless VoIP technology to make low-cost calls from any place that offers Wi-Fi access such as hotels, airports, and coffee shops.

VoIP can increase productivity. VoIP technology combines and stores your data on one network. This increases the manageability and productivity for your team because everything is on hand and easy to locate. Plus they can multi-task during calls by attaching documents, conducting virtual meetings, and sharing data via video conferencing.

Finally – you only need to publish one number. Ever have your sales team take customers with them when they stop working for you because they are passing out their private cell number? That ends with VoIP. With VoIP you only publish one business number on the business card (Phone / Fax / Mobile / even texting). This one number is owned and operated by you, the business owner.

With VoIP Hosted Business Phones, You’ll Have Access To:

  • Call forwarding
  • Fax-to-Email
  • Auto Attendants
  • Voicemail Notifications
  • Voicemail-to-Email Notifications
  • Easily Hand Off Calls to Your Mobile Phone
  • A Caller ID Display
  • A Do-Not-Disturb Feature
  • Call Blocking
  • Call Parking
  • Instant messaging
  • Conference Calling
  • Video Meetings
  • Call Logs
  • Virtual numbers (the same phone numbers and extensions even if you relocate)
  • Speed Dialing
  • Programmable Buttons
  • Music-On-Hold
  • Call Recording
  • Call Conferencing
  • A Dial-by-Name Directory
  • Handset Flexibility (take your handset on a trip and plug it into an internet connection)
  • Faxing from Computers
  • Much more

What’s Bad & Ugly About VoIP Phones?

Trying to claw your way through over 187 different VoIP carriers can be overwhelming. Looking at the intricacies between services and understanding what each service really provides is often enough for organizations to pass up the savings and advanced services they could get. If a decision can be made, installing and implementing a business VoIP system on your own can be difficult, even for someone who’s technically savvy. Many don’t understand the difference between VoIP service and PBX networks. You need to set up your VoIP system correctly to ensure it works during a disaster, to make sure you don’t miss any customer calls and, most importantly, to make sure you don’t lose your corporate phone number. It’s best to leave this to a provider like NTConnections.

I think the good outweighs the bad, don’t you?

Stay up-to-date on VoIP Business Phones and other technology. Visit the learning center on our website. Here are a few examples of what you’ll find:

Hourly Vs. Monthly IT Support (Questions/Answers)

Managed Services Pricing (Questions/Answers)

How Concerned Should I Be About An IoT Attack?