Your rapid analysis of our core technology issues and network limitations, followed by productive and cost saving recommendations and solutions has brought immediate new efficiencies to the North Island work environment. Your team has rapidly demonstrated an ability to understand our needs, to think ahead, and to get solutions in place.
Finally I`d also like to thank you for the knowledge that has already been shown of our office and our systems. The recommendations you have made for the changes and the introductions you have made to new vendors have all resulted in significant operating improvements. This, in my opinion, is the mark of a true partner and I appreciate that level of service.
I also wanted to commend the entire NTConnections Team for the effort that they demonstrated during the day of the actual relocation; the NTConnections team was truly dedicated to our needs. Even when we asked to keep the network operational longer than initially planned and restored at the new location ahead of schedule, the NTConnections Team made the necessary adjustments and worked throughout the night. Most other companies would have left and come back the following day to complete the work, but your team stayed because they knew how important it was that we were fully functioning the following morning.
I have found in the business world that it is uncommon for a company to lay out a detailed plan of action to resolve a problem and be able to fully execute it, as stated. However, NTConnections was able to meet our challenging deadlines and give everyone at Guidance Residential the level of comfort and reassurance that our needs were being addressed. The professionalism, dedications and attention to details throughout the On-Boarding process have reaffirmed our decision that NTConnections was the right choice of vendors. For all of these reasons I am more than happy to recommend NTConnections to another firm that is considering your services.
Of particular note was the dedication and professionalism that NTConnections demonstrated during the rush migration of our email solution onto the hosted Office 365. Given just a few days to complete the process, your team was able to move all of our existing email accounts, recreate all of the distribution lists and public calendars, reconfigure every employee`s computer and mobile device, and make time to provide personal training to each of our staff members. Additionally, NTConnections took the time to contact our vendors and contractors to ensure that all of our existing software would fully integrate into the new Cloud Services without disruption to our applications.
From the onset, your staff was very helpful in identifying the issues with our network, making sound recommendations and presenting your solution. I particularly appreciate the time NTConnections took working with our Tech Committee reviewing the specifications of the equipment and the time you personally spent reviewing various hosted services. Your demonstration of Office 365 was very helpful and provided clarity into our decision making process.
From conception to implementation, the NTConnections Team went beyond my expectations with the level of attention to detail and customer service. I was particularly impressed with Cameron`s direct involvement and detailed communication throughout the entire project. His efforts in performing the initial network discovery to the detailed analysis of each computer were done without disruption to my staff.
NTConnection`s owner and staff are resourceful, creative, solution-oriented representatives who are able to come up with new and innovative approaches to resolve our IT issues. The company and staff are hard working, sensitive to our practice needs, and always available to us.